History matters, so why are so many organisations keen to forget theirs?

One of the most interesting points that emerged from my PhD research was the importance of the hidden factors in organisations that can impact on their ability to move forward and change.  The iceberg model is well known as a model of organisation culture.  But, in my...

Do difficult conversations have to be difficult?

Quotefancy There’s a lot of content out there about how to have difficult conversations. These often focus on tools and techniques to plan and prepare and how to be during the conversation. Whilst these guides can be useful, framing these conversations as being...

The lost art of conversation

Whilst talking to my primary school aged daughter about friendships this morning, we started talking about how best to resolve arguments between friends. I said that the best way to resolve an argument is to simply talk to the other person. My daughter immediately...